Asked Questions (FAQ)

Your Questions, Answered with Clarity and Depth

At NGUYEN THE LINH LLC, we believe that an informed customer is an empowered and confident customer. The print-on-demand industry, with its unique blend of creative personalization, on-demand manufacturing, and global logistics, naturally invites a wide range of questions. We welcome your curiosity. Over the years, as we have served thousands of customers across the United States and around the world from our headquarters at 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110, we have diligently collected and categorized the inquiries we receive most frequently. This Frequently Asked Questions page is the result of that effort—a comprehensive knowledge base designed to provide you with immediate, authoritative answers to virtually any question you might have about our custom apparel, printed drinkware, decorative pillows, and the entire experience of shopping at ntlinh.store.

We have structured this FAQ into logical sections, mirroring the journey you take as a customer: from understanding our company and products, through the design and ordering process, into payment and production, and finally to shipping, delivery, and post-purchase support. Each answer has been meticulously crafted not just to provide a quick fact, but to explain the underlying context, empowering you with a deeper understanding of how we work and why we have made the choices we have. This transparency is a direct expression of our core values of integrity, customer-centricity, and innovation.

If you are new to NGUYEN THE LINH LLC, we recommend reading this page in its entirety. It will give you a thorough grounding in our business and likely answer questions you did not even know you had. If you are a returning customer with a specific issue, you can use the section headings to navigate directly to the relevant topic. And if, after reading, you still have a question that is not addressed here, our dedicated customer support team is standing by to provide a personal response. You can reach us via email at thelinhng98@gmail.com or by phone at +84362365830. Our mission is to ensure that no customer ever feels left in the dark.

General Questions About Our Company

What exactly is NGUYEN THE LINH LLC?

NGUYEN THE LINH LLC is a United States-based print-on-demand company operating from our headquarters at 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110. We specialize in producing high-quality, custom-printed products including men’s and women’s apparel such as t-shirts, hoodies, and sweatshirts; drinkware including ceramic mugs and travel cups; and home décor items including decorative pillows. Our business model is built on the print-on-demand philosophy: we manufacture each product individually only after a customer places an order with a specific design. This allows us to offer limitless personalization without waste and at a competitive price point. We serve customers throughout the entire United States and ship internationally to numerous countries, bringing American-standard quality to a global audience.

Where are you located? Do you have a physical store I can visit?

Our official corporate headquarters and administrative offices are located at 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110, USA. This is a genuine, operational business address where our management, customer experience strategy, and logistical coordination are centralized. However, it is important to clarify that this location is not a retail storefront or a public walk-in production facility. We operate primarily as an e-commerce business to keep our overhead low and pass the savings on to you. As such, we are unable to accommodate in-person shopping or order pickup without a prior appointment. The best way to experience our full product range and place an order is through our comprehensive website, ntlinh.store, which is available 24 hours a day, 7 days a week.

What makes NGUYEN THE LINH LLC different from other print-on-demand websites?

Several key factors differentiate us from the vast sea of online custom product stores. First is our uncompromising commitment to quality. We use only premium blank products—such as ring-spun cotton garments with superior print receptivity and durability—and advanced direct-to-garment and sublimation printing technologies that produce vibrant, long-lasting prints that do not crack or peel. Second is our complete transparency and security, exemplified by our exclusive use of Stripe, a PCI DSS Level 1 certified payment processor. Third is our customer service philosophy. When you contact us at thelinhng98@gmail.com or +84362365830, you speak with a trained, empowered team member who treats your concern with genuine care. Finally, our design interface is both powerful and easy to use, giving you professional creative control without a steep learning curve. We are not just a vendor; we strive to be your long-term creative partner.

Is NGUYEN THE LINH LLC a legitimate, registered business?

Absolutely. NGUYEN THE LINH LLC is a formally registered and legally operating Limited Liability Company with the State of New Mexico. Our official business address is 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110. We comply with all applicable federal, state, and local laws and regulations. Our website, ntlinh.store, operates under a secure HTTPS protocol, and our payment processing is handled exclusively by Stripe, one of the most trusted and secure payment platforms in the world, used by millions of businesses globally. You can have complete confidence that you are transacting with a legitimate, accountable, and professional American business.

How can I contact customer service?

We provide multiple channels to ensure you can reach us in the way that is most convenient for you. You can send a detailed email to thelinhng98@gmail.com for inquiries that may require attaching screenshots, design files, or photographs. Our email team provides thorough responses typically within one business day, and often much faster. For more urgent matters or if you simply prefer a human conversation, you can call us directly at +84362365830. Our phone team is available during our operational hours. You can also use the secure contact form on our website at ntlinh.store. For formal correspondence, our mailing address is 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110. For a full breakdown of our communication channels and your inquiry’s journey, please visit our Contact Us page.

Products and Materials

What type of apparel blanks do you use for t-shirts and hoodies?

We have curated a selection of premium apparel blanks known for their quality, comfort, and printability. While the specific brand and blend can vary depending on color and availability from our trusted suppliers, our standard t-shirts are typically 100% ring-spun cotton or a high-cotton blend, known for a soft hand feel, excellent durability, and superior print vibrancy. Our hoodies and sweatshirts often use a high-quality cotton-polyester fleece that provides warmth without excessive weight. All of our blanks are chosen for their tight weaves and smooth surfaces, which allow for crisp, detailed direct-to-garment (DTG) prints. Detailed material specifications for each individual product can be found on that product’s dedicated page on ntlinh.store.

Are your mugs dishwasher and microwave safe?

Yes. Our custom-printed ceramic mugs are produced using a high-temperature sublimation process that permanently bonds the ink to a special polymer coating on the mug. This makes the print highly durable and resistant to peeling, fading, or scratching. Our standard ceramic mugs are fully dishwasher safe and microwave safe. We have tested them extensively through repeated dishwasher cycles and microwave heating to ensure that the vibrant colors of your design endure. For best long-term results, we recommend using the top rack of the dishwasher and avoiding abrasive scrubbers on the printed image, though normal use should maintain the print’s appearance for years.

What materials are your decorative pillows made from?

Our decorative pillows are crafted using a soft yet durable polyester fabric cover with a concealed zipper closure. The polyester fabric is selected for its ability to accept high-definition sublimation prints, resulting in vivid, full-color reproduction of your design across the entire surface of the pillow. The insert pillow form is typically a plush polyester fiberfill that provides a comfortable, shape-retaining cushion. The pillow cases are often removable for easy spot-cleaning. Exact dimensions and material details are provided on the individual product pages on ntlinh.store.

Can I see a sample, a catalog, or a physical proof before I place an order?

Because we operate on a true print-on-demand model where every item is made to order for a specific customer, we do not hold inventory of pre-printed sample products. We also do not currently offer physical swatch books or printed proofs to individual retail customers. However, our website’s design interface serves as your real-time digital proof. It shows a high-fidelity mockup of your design applied to your chosen product. We recommend closely inspecting this mockup for details like placement and sizing. For large corporate orders or potential long-term business clients, special arrangements such as a single pre-production sample may be possible. Inquiries of this nature can be directed to thelinhng98@gmail.com with the subject line “Bulk Order Sample Inquiry.” Please note that a fee may apply for such samples.

Do your products have tags or labels?

Our apparel typically arrives with the original manufacturer’s neck label or a tear-away label that identifies the blank brand and size. We do not re-brand the garments with NGUYEN THE LINH LLC labels; we print your custom design onto the garment, but we do not claim to be the manufacturer of the blank itself. Mugs and pillows are sold as custom-printed products with our branding on the packaging where appropriate. If you have specific tag or labeling requirements for a corporate or resale order, please contact us before placing the order to discuss feasibility.

Designing Your Custom Product

How do I create a design on ntlinh.store?

Our design process is designed to be intuitive, even for those with no prior graphic design experience. When you select a product, you will be taken to our online design interface. Here, you have several options: you can upload your own pre-made artwork or photo from your device, you can add text using a variety of fonts and colors, and you can position and resize these elements on the product. The interface provides a real-time preview of your design. You can see exactly how it will look before proceeding. For apparel, you will often be able to place designs on the front, back, and sleeves where applicable. Once you are satisfied, you simply save the design and proceed to select your size and quantity, then enter the checkout process.

What file formats and resolutions do you recommend for uploaded images?

For the best possible print quality, we strongly recommend uploading images in PNG or JPEG format. The ideal resolution for a sharp, non-pixelated print is 300 DPI (dots per inch) at the intended print dimensions. If you are creating artwork in a program like Adobe Photoshop or a free alternative like GIMP, set your canvas to the appropriate inch dimensions at 300 PPI. If you are uploading a photo from your phone or computer, ensure it is the highest possible quality and resolution that your device can capture. Our design interface includes a helpful image quality indicator that will warn you if your uploaded image’s resolution is too low for the current print size. Heed this warning: a low-resolution image will result in a pixelated or blurry print, which is not a manufacturing defect.

Can I use copyrighted images or logos from brands, celebrities, or movies?

No. NGUYEN THE LINH LLC strictly prohibits the use of any content that infringes on the intellectual property rights of any third party. By uploading any design, you are warranting to us that you own the rights to use that content. We do not print copyright-infringing, trademark-infringing, or otherwise unauthorized content. You may only submit designs that are your original artwork, that you have a valid license to use, or that exist in the public domain. We reserve the right to reject and cancel any order that we suspect is infringing, even after the design has been reviewed. Our Terms and Conditions contain a full intellectual property agreement. If you are a rights holder and believe a design on our platform infringes your rights, please follow our DMCA process by contacting us at thelinhng98@gmail.com.

What if I need help with a design? Do you offer design services?

Our primary model is to give you the powerful tools to create your own design, and our support team is happy to provide technical guidance on things like file types, resolution, and the use of our design interface. However, we are a print-on-demand production company, not a graphic design studio. We do not typically offer custom graphic design services such as creating a logo from scratch, complex photo manipulation, or illustrating original artwork for you. If you have a specific technical question about getting your art ready for print, email us, and we will provide the best guidance we can.

Ordering and Production

What happens after I place my order?

After you complete the secure payment process via our Stripe gateway—using your credit card, debit card, Apple Pay, or Google Pay—several things happen in rapid succession. You will immediately receive an automated order confirmation email to the address you provided. This email confirms that we have received your order and is your receipt. Your order then enters a brief review phase. Our production system checks the artwork file for printability and any major issues. Once validated, the order is assigned to a production queue. We then produce the item specifically for you: your blank product is prepared, your design is printed using our high-definition DTG or sublimation technology, the item is cured to ensure durability, and it passes through a quality control check before being carefully packaged for shipping. When the shipping label is generated and the package is handed to the carrier, you will receive a second email with your tracking number.

How long does production take before my order ships?

Our standard production time is typically 2 to 5 business days from the date of order acceptance. Business days are Monday through Friday, excluding major U.S. federal holidays. This is the time required to produce and inspect your custom, made-to-order item. During exceptionally high-volume periods, such as the weeks leading up to Christmas, production may extend to 5 to 7 business days or more. We will always post a general notice on our site banner or checkout page if we are experiencing sustained delays. Rest assured, we work diligently to get every order out as quickly as possible without sacrificing the quality control that defines our brand.

Can I cancel or change my order after it has been placed?

Because we begin processing your custom order very quickly, the window to cancel or modify an order is extremely narrow. If you need to request a cancellation or a modification (such as a change in size, color, or shipping address), you must contact us immediately by calling +84362365830 for the fastest possible response, or by sending an urgent email to thelinhng98@gmail.com with “URGENT: Order Change #[Order Number]” in the subject line. We will do our best to intercept the order before production begins. However, we cannot guarantee that a change or cancellation will be possible. Once production has started on a custom item, the order cannot be canceled, and we cannot accept a return for a non-defective product, as per our Refund and Return Policy.

Can I order a bulk quantity for my business or event?

Yes, we welcome business orders, event merchandise, and larger custom projects. While our online store is optimized for one-off consumer purchases, our production model can efficiently scale. If you need a significant quantity (for example, 20 or more items of a single design), contact us directly at thelinhng98@gmail.com with the details of your request: the product type, the quantity, the design theme, and your desired timeline. Our team can discuss potential volume pricing, ensure the artwork is perfectly prepared, and provide a customized estimate.

Payment and Security

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, Diners Club International, and JCB. We also offer the convenience and enhanced security of digital wallets, including Apple Pay and Google Pay. All transactions are processed securely through our dedicated payment processor, Stripe. For a deep dive into how each method works and the security behind it, we invite you to read our comprehensive Payment Methods page on ntlinh.store.

Is it safe to use my credit card on your website?

Absolutely. The security of your financial data is our highest operational priority. Our entire website, ntlinh.store, operates under HTTPS with modern TLS encryption. Our payment process is handled exclusively by Stripe, a company that holds a PCI DSS Level 1 certification—the highest possible security rating in the payment card industry. When you enter your card details on our checkout page, those details are tokenized and sent directly to Stripe’s secure servers. Your full card number is never seen, transmitted through, or stored on our servers. We have architected our system so that we simply never have access to your raw payment information. This “no touch” model, combined with Stripe’s machine-learning fraud prevention system, provides a multi-layered defense that is among the best in the e-commerce world.

How will the charge appear on my credit card or bank statement?

The charge will appear clearly on your statement as NGUYEN THE LINH LLC, or with a concise variation and a reference to our website. We want you to have zero confusion when reviewing your transactions. The charge will be for the exact amount in USD that was displayed and confirmed at checkout. We never add hidden fees. If you see a transaction you do not recognize, please check your email for an order confirmation from us, or contact our support team immediately for clarification before initiating a bank dispute.

Do you store my payment card information?

No. NGUYEN THE LINH LLC does not receive, store, or have access to your full credit or debit card number, CVC, or expiration date. Our system only retains a tokenized reference to your card and the last four digits of your card number, strictly for the purpose of helping you identify which card you used in future customer service interactions. All sensitive card data is held and protected by Stripe under their ironclad security protocols.

Shipping and Delivery

Where do you ship, and how much does shipping cost?

We ship our custom products throughout the entire United States, including Alaska, Hawaii, and to APO/FPO military addresses where the USPS delivers. We also ship internationally to a wide range of countries. The shipping cost for your order is calculated dynamically at checkout based on the destination, the weight and dimensions of the package, and the shipping speed you select. We present you with the available options and their exact prices before you finalize your payment, so there are never any post-checkout shipping cost surprises. For complete details, though, including a breakdown of our shipping carriers and policies for international duties, please consult our dedicated Shipping Policy page.

How long does shipping take?

Shipping transit time depends entirely on the method you select at checkout and your location. Economy and standard domestic shipping options within the contiguous United States typically require 3 to 7 business days in transit after production is complete and the package is handed to the carrier. Express shipping options, where available, can shorten this to 1 to 3 business days. Please remember that total delivery time is the sum of our production time (2-5 business days) plus the shipping transit time. For international shipments, transit can range from 7 to 21 business days, depending on the service level and the speed of the destination country’s customs clearance process, over which we have no control.

How do I track my order?

Tracking your order is simple. Once your package is handed to the shipping carrier, you will receive an automated “Your Order Has Shipped” email from us. This email will contain your unique tracking number and a direct link to the carrier’s tracking portal. You can click this link at any time to see the real-time location and status of your package. In addition, if you created an account on ntlinh.store prior to checkout, you can log in at any time and view your complete order history, along with the current status and tracking links for any active shipments. If you have not received a tracking email within 7 business days of your order, check your spam folder, and if it is not there, contact us at thelinhng98@gmail.com.

What about customs and import taxes for international orders?

When you place an order shipping to an address outside the United States, you become the importer of record. This means that any customs duties, import taxes, tariffs, value-added taxes (VAT), or brokerage fees levied by the destination country are your responsibility and are not included in the prices on ntlinh.store. The customs authority in your country determines these charges. We recommend checking with your local customs office for an estimate of potential charges before you place an order. NGUYEN THE LINH LLC is legally required to declare an accurate value for the goods on the customs declaration and cannot alter this value to reduce duties. If a package is refused by the recipient or abandoned due to high customs charges, we are unable to issue a refund for the product, as per our Terms and Conditions.

Returns, Refunds, and Exchanges

What is your policy on returns? Can I return my custom t-shirt if I don’t like it?

Our return policy is directly shaped by our print-on-demand business model. Because every item is custom-made to your specific design, size, and color choices, we are unable to accept returns for reasons of personal preference, a change of mind, a selection of the wrong size, or dissatisfaction with a design you created. We urge you to carefully review your design, size, and color selections before placing your order.

We do accept returns and provide full refunds or free replacements for products that arrive with a verifiable manufacturing defect, a print error that materially deviates from your approved mockup, or damage sustained during shipping. Any such issues must be reported to us at thelinhng98@gmail.com within 30 days of the delivery date. This policy is fully detailed in our Refund and Return Policy page, which we encourage you to review.

The print on my shirt looks different from what I saw on my phone/computer screen. Can I return it?

A slight variation in color between what you see on a digital display and the final printed product is a normal and unavoidable aspect of online commerce. This is because CMYK print colors and RGB screen colors are fundamentally different color spaces. If the colors are in the correct general family and the design is otherwise accurately rendered but is simply a shade darker, slightly warmer in tone, or not as luminous as your screen’s backlight made it appear, this is not considered a print error. We cannot accept a return on this basis. If the colors are dramatically wrong—for example, your design is clearly meant to be cherry red but printed as forest green—that is a print error, and we will absolutely make it right.

I ordered a size Large, but it feels too tight. Can I exchange it for an XL?

Unfortunately, no. If the garment you receive is correctly labeled as a size Large as you ordered, but it does not fit you as expected, we cannot process an exchange or a return for a different size. Sizing varies between different blank manufacturers. To help you select the correct size, we provide a detailed, product-specific size chart on every apparel product page. We implore you to measure a well-fitting garment you already own and compare those measurements to the chart before selecting your size. Our team is happy to help you interpret the chart if you are undecided.

How long does it take to receive my refund?

Once a return is approved and the item has been received and inspected (if required), we initiate the refund through our Stripe payment system immediately. You will receive an email confirming the refund initiation. The time it takes for the funds to appear back on your account depends entirely on your bank or card issuer. Standard timelines are typically between 5 and 10 business days for credit and debit cards. Refunds for purchases made with Apple Pay and Google Pay follow a similar path. If 10 business days pass after you receive our confirmation and you haven’t seen the refund, contact us with your order number, and we will provide you with the Acquirer Reference Number (ARN) that your bank can use to trace the funds.

Technical Support and Account Help

I am having trouble uploading my design. What can I do?

First, check your file’s format and size. We support common web file types such as JPEG, PNG, and SVG. Ensure your file size is not excessively large; we recommend keeping files under 25 megabytes for the best upload speed. If your file is very large, try compressing it or reducing its pixel dimensions slightly while maintaining resolution. Second, try a different browser. Our design interface works best on recent versions of Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge. Clear your browser’s cache and cookies as a troubleshooting step. If the issue persists, email the file and a description of the problem to thelinhng98@gmail.com, and we can try to help diagnose the issue.

I forgot my account password. How do I reset it?

On the account login page on ntlinh.store, simply click the “Forgot Password” or “Reset Password” link. Enter the email address associated with your account, and our system will automatically send you an email containing a one-time, secure link to create a new password. For security reasons, our team cannot view your current password, but we can assist if you are not receiving the reset email. Check your spam or junk mail folder, and if it is not there, contact us from your registered email address at thelinhng98@gmail.com for further assistance.

My tracking number says my package was delivered, but I haven’t received it. What should I do?

This is an infuriating but, unfortunately, not uncommon experience across all online retailers. Please follow these steps:

1. Check the immediate area: Look around your property thoroughly—including side doors, behind planters, inside screen doors, and in a mailbox or parcel locker if your community uses one. Carriers sometimes leave packages in unexpected places for safety.

2. Ask your neighbors: Packages are occasionally mis-delivered to a nearby address with a similar street number or name.

3. Check with other occupants: If you live with others, confirm that no one else brought the package inside.

4. Wait 24-48 hours: Sometimes, a carrier marks a package as delivered a day or two before the final leg of delivery is actually completed.

5. Contact us: If the package has not surfaced after 48 hours, contact us at thelinhng98@gmail.com with your order number. We will initiate a lost-package investigation with the carrier on your behalf. We are committed to ensuring this is resolved, though the investigation process with the carrier may take a few business days.

A Final Invitation Before You Go

This FAQ exists to provide you with knowledge, but our team exists to provide you with personalized, caring assistance. No written document can address every unique scenario or entirely replace the reassurance of a human voice. We have written these pages in depth to honor the questions our customers ask daily. But we never want a remaining question to be a barrier between you and a wonderful custom product experience.

If your question remains unanswered, or if you simply need to talk through your order, please reach out. Our promise is a straightforward one: you will be treated with respect, your issue will be addressed with competence, and we will work with you until you are satisfied.

Email: thelinhng98@gmail.com
Phone: +84362365830
Website: ntlinh.store
Address: 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110

Thank you for taking the time to learn about NGUYEN THE LINH LLC. We are honored by your interest and look forward to creating something extraordinary for you.